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Like so many of you, I started my career honestly believing that if I worked hard to increase the profitability and
efficiency of the companies that employed me, I’d advance my career based on merit. Also like so many of you,
I learned the hard way that the corporate world doesn’t typically operate in such a manner anymore.
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I started off promoting local musicians and writing for music magazines in the Philadelphia area. Who would
have guessed that the experience I gained promoting, interviewing, and writing about rock bands would prove to be invaluable
throughout my business career? After university, my move into the corporate world soon had me writing articles for
magazines and newsletters. I gained experience managing international PR efforts, starting brand equity campaigns, and
developing website content. I managed customer retention, created sales incentive programs, and developed marketing
materials to drive sales. Working in technical fields including cable television, ecommerce, and software, I regularly
had to promote highly technical information to non-technical audiences, so I had to present it in an understandable way in
training manuals, ads, and direct mail campaigns. Always looking for new challenges, I wanted to learn as much as I
could about what makes businesses successful. As a result, I continually challenged myself with new endeavors that would
expand the horizons of my business skills. I returned to university, this time to earn an Executive MBA. It drained
my bank account quickly, but I felt it was worth the money and effort. I continued working in the corporate world gaining
experience in both B-to-B and B-to-C environments. Trying to offer creative promotional solutions I created marketing
events including a “wedding cruise” for merging software companies and a million-dollar sweepstakes and contest
for a national retailer. I continued to increase profitability for my employers by developing strategic alliances for
business development, negotiating successful ad deals and legal contracts, and ensuring that my marketing efforts achieved
a high return on investment.
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After working at a few different companies and increasing
my business contacts in variety of industries, I noticed a disturbing trend. I discovered that there was rarely a direct
correlation between performance and promotions. I continually saw unqualified people get a free ride up the corporate
ladder while so many actual innovators and producers languished in corporate obscurity. Equally troublesome was that the
few employees (not owners) at the top rewarded themselves handsomely with huge salaries and bonuses while the majority of
employees doing the really hard work were thrown veritable financial scraps. I knew this would only worsen over the
years, and I didn’t want to put my financial future in the hands of anyone but myself. I knew bad things were
on the financial horizon for the U.S., and reading America: Who Stole the Dream?, by Donald Barlett and James Steele,
confirmed my intuitive suspicions. I began putting together a plan to become self-employed and self-reliant. Knowing
I wanted to write books and become a public speaker, I figured the best way to get experience was to simply dive in and challenge
myself with new experiences. By doing this, I knew I could refine my skills and continually learn and improve my business
offerings. I sent class proposals to a number of adult night school centers and was accepted by all of them. I
taught classes on small business marketing, building personal brand equity, biographical writing, creative writing, journalism,
budgeting, and entertainment marketing. I was even an adjunct professor at Eastern University for a while, teaching
ecommerce, domestic and international marketing, and managerial communication. I was working a full-time job
throughout this entire period of time. Despite the long hours and lack of sleep, I knew I was on the right track.
I was seeing the financial health of the country deteriorate despite the big houses and huge vehicles people were buying,
ostensibly because everyone was so successful. It was plain to me that there was no solid financial foundation to support
all of this supposed growth and that it would eventually collapse. It had to because it wasn’t sustainable. The
dot-com crash was no surprise to me. Business people were mesmerized by a new medium and threw all of their business
sense out the window. The need to provide customers with excellent products and service didn’t disappear simply
because customers were buying products they viewed on a screen. Frankly, customers didn’t want to talk to a “Customer
Service Dude” who was distracted by the sound of dogs barking as they ran through his department. Further, any
company that thought a reasonable cost per customer was $75 when the average sale was only $10 was clearly not going to stay
in business very long. Too many business people chose to ignore the traditional business strategies that have worked
throughout history. That’s why so many dot-coms failed. Likewise, the housing market collapse wasn’t
a surprise either. I saw it coming in 2001 when I wanted to move and discovered home prices increasing so rapidly that
I couldn’t afford to move. Eventually it got so out of hand that people were bidding against each other by offering
more than the asking price of homes. That is sheer madness and completely unsustainable. I actually thought
the housing market would collapse sooner than it did. Again, when people ignored the traditional market principles that
had proven to be successful over time, they got into trouble. What can be learned from all this? Basically, that
traditional business principles became traditional because they work. That’s why they have been used for so long.
Listen to your grandparents. They’re smart people.
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All website content ©2009-2010
Raia King
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